Privacy Policy

When you use our appraisal, inquiry or contact forms we collect: your name, email address, phone number, postal code and address, LINE ID, company name, details about your vehicle (maker, model, year, mileage, colour), your message, and your preferred contact time.

If you message us on LINE or WhatsApp, we receive the details you send us in that chat.

To appraise your vehicle, contact you about your request, send you a confirmation email, arrange a visit or purchase, and handle the paperwork for the sale.

To answer your questions and improve our service. We do not use your information for any other purpose without your consent.

We do not sell your personal information. We do not give it to third parties without your consent, except where the law requires it, or where it is needed to complete your sale (for example, vehicle registration procedures).

We use service providers to run this site, send email, and provide LINE and WhatsApp messaging. They may only process your information to provide those services.

We take reasonable measures to prevent unauthorised access, loss, leakage or damage of your information. We keep it only as long as needed for the purposes above or as required by law, then delete it.

This site may use cookies or similar technologies to remember your settings and to understand how the site is used. You can disable cookies in your browser settings.

You can ask us to disclose, correct, stop using or delete the personal information we hold about you. Providing your information is voluntary, but without it we may be unable to appraise your vehicle or reply to your inquiry.

Pola Co., Ltd., Purchase Desk

Address: 〒331-0077 2080-2 Oaza Nakakugi, Nishi-ku, Saitama City, Saitama Prefecture

Phone: 048-783-3222 (8 am – 10 pm, open every day)